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Frequently Asked Questions

AIRBAND VHF OR UHF TRANSMITTER WHAT IS THE DIFFERENCE
(1) Why are the UHF transmitters more expensive than the air band equipment?
Answer: UHF equipment contains crystals on set frequencies. These are expensive but ensure that the frequencies are set, to avoid drifting, and they give you crystal clear pick-up. Because of the stability of the signal UHF transmitters are able to offer far greater transmission distances most of the time. 
(2) What do I do if I want to record what the receiver picks up?
Answer: You can connect a recorder to any of our receivers using a recording lead. You can use any recorder with a mic socket though it is better to use a voice-activated recorder. You can get a recording lead from us.
(3) If I am still not sure whether to buy UHF or air band equipment what do I do?
Answer: UHF equipment is used by professionals and should be used if you need to get results on your first attempt. If however you have several opportunities to try the equipment, then you could try the air band equipment.
(4) Is the equipment easy to use or install?
Answer: Yes, all the equipment is very simple to operate. With most items you only need to install batteries and switch on. Also all equipment comes with full instructions and you can also email or phone us for extra assistance, if needed.
(5) What happens if my equipment is faulty or I cant get it to work?
Answer: Our equipment is fully guaranteed and we will happily exchange or repair any equipment, which is faulty. We will also exchange goods, which are not faulty for other equipment. (You should however keep all packaging and goods must not be marked)
(6) What do I do if I am still not sure which equipment I need or want more info?
Answer: You can email or phone us at any time and we will answer all your questions.
Spyphone Features FAQ
There's lots of so called 'Spyphones' on the market, why is yours different?
We have the world's first 100% software based technology which is head and shoulders above any other spyphone competition on the market. The beta-testing is complete! This is not hardware or even a combination of hardware/software modification. OnlineSpyshop's software is the new development in forward thinking technology for the mobile era. There's absolutely no tampering of the phone whatsoever.
What is an IMEI number?
This is a 15 digit hardware identification number specific to your phone. Every mobile phone has a different IMEI number. By pressing the following keys on your hand-set, you should be able to bring your IMEI number on to the display *#06# (please note the IMEI number is usually printed on the phone packaging or stuck into the battery compartment).
What is a Pre-defined number?
This is the number where all the secret information from the target phone is sent. This must be a mobile phone number as all info is received in the form of a text message (SMS). We recommend purchasing a pay-as-you-go SIM card and using that as your pre-defined number.
How do I find out my Firmware Version?
Press *#0000# on your phone's keypad to find out your firmware version. We require this when configuring the software for your phone and is also a requirement should you encounter any technical problems.
When the spy mode is in operation, what is the coverage area/range restrictions?
The coverage area will be the same as any other standard GSM mobile phone, it depends on the coverage provided by the network provider. As for the range while using the spy mode - you can call it from anywhere in the world.
When in spy mode, how sensitive is the microphone and how far from the phone can I hear?
The microphone is that used to make a normal conversation located in the mouth piece of the phone. Though the microphone is very sensitive there is no way to know how far can you hear, the general rule is that you can hear the same as if someone 'forgot' to press the END button on the keypad.
Can the target phone be used for everyday use as a normal mobile phone?
Yes absolutely!. You can make calls and receive calls just like any other mobile phone, it will ring normally and perform according to the original manufacturer specifications. There is no way to tell by holding or using the spyphone that it is packed with 'Extra' superb features. Even the most techy electronics engineers will not be able to find any differences compared with any other ordinary phone
 What happens if somebody else calls the target phone whilst I am listening in?
The intelligent Call Breakthrough feature will automatically disconnect the spy call to eliminate any suspicion. When this happens you will know that another caller has got through.
How long can I monitor the target phone?
This is only limited by the phone's battery life, whilst monitoring it is considered 'Talk Time'.
 What happens if they change the SIM card in the target phone?
This does not matter as the software is installed on the phone and not the SIM card.
Who pays for all the secret SMS's forwarded to the Pre-defined number?
Usually SIM cards are now offered with FREE texts however any text messages are charged to the target phone's Network Service Provider SIM card. Even if the target phone user has a contract SIM card with itemised billing, there will be no record of your pre-defined number.
Can I change the Pre-defined number and Code Words?
The pre-defined number and code words you give us will be programmed into the software file we generate for you. Once this is done, it is not possible to access the software again to make any changes.
What if the target phone is sold on to somebody else?
Simply de-activate the SMS Forwarding with the Remote Control feature. The new user of the target phone will never know or be able to find any of our software so they can use the mobile phone as usual.
I'm concerned about my partner, they are so secretive with their mobile phone..is there something going on?
This is one of the many uses our software can find out for you. Why not give them one of our spyphones with any of our special features installed as a gift for their birthday or a special occasion. Whatever they are keeping from you..you will know about.
Can I put the software on to their existing mobile phone?
Yes. As long as they have any of the compatible phones we can custom program a file for that particular model. You will then have to transfer the software on to their mobile. This can be done either by Infa-red, Cable, or the easiest and quickest method is via Bluetooth.
What kind of information do you need from me?
Make your payment as normal and you will automatically be sent an online form to fill in. Email the form back to us (filled in) and we will work on configuring the correct software file based on the information you provide to us. Please check all the information you send us is correct as we cannot offer to re-configure the software again.
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